Refund and Returns Policy
Last Updated: July 14, 2026
At Charles Jeffrey Loverboy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.
Return Eligibility
We accept returns within 14 days of the delivery date.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be free from stains, odors, damage, or signs of wear.
- Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these requirements may not be eligible for a return or refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Items returned without prior approval
- Products that have been worn, washed, altered, or damaged after delivery
How to Request a Return
To start a return, please contact our customer support team before sending your item back.
Please include:
- Your full name
- Order number
- Reason for the return
- Photos of the item (if it is damaged, defective, or incorrect)
Email: [email protected]
Our support team will provide return instructions once your request has been reviewed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
To help us resolve the issue quickly, include clear photos of the item and its packaging in your email. We will review your request and arrange a replacement or refund if your claim is approved.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.
Exchanges
We only replace items if they arrive damaged, defective, or if you receive the wrong product.
If you require an exchange, please contact us before returning the item so we can assist you with the process.
Shipping Costs
- Original shipping charges are generally non-refundable, unless the return is due to our error.
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled. In that case, you may request a return after receiving the package, provided it meets the return eligibility requirements.
Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us:
Email: [email protected]
We appreciate your trust in Charles Jeffrey Loverboy and are committed to providing a smooth and reliable shopping experience for every customer.
